Skip to content

AI support for chat, voice & handoff

Every conversation, resolved.

Raseel answers from your own docs, switches from chat to a voice call without losing context, and hands off to your team with the full story. Day or night.

Get startedSee how it works

One script · Live in five minutes · No credit card

Why we build Raseel

Support should feel like someone is already there.

Raseel learns from your knowledge, speaks with your customers, and keeps the full story together—across chat, voice, and human handoff.

How it works

Follow one conversation, start to finish.

Maya asks to return a jacket. Here’s everything Raseel does next — and what your team sees.

01 — Knowledge

Answers from your docs, not guesses.

Maya asks if she can still return her jacket. Raseel checks your refund policy and answers in seconds — with the source attached.

Knowledge

Refunds

Shipping

Sizing FAQ

Raseel · 0.8s

Yes — six weeks is inside the 60-day return window, as long as the tags are still on.

Refunds §2 · 60-day window
3 sources checked

02 — Chat + Voice

She taps call. Nothing resets.

Maya switches from typing to talking mid-conversation. Raseel picks up on the same thread, so she never repeats herself.

Chat + Voice

Maya · Chat09:41

Great — can you just call me? Easier to sort out by voice.

Voice · same thread09:42

“Hi Maya — about the jacket you ordered on the 2nd. Your return is approved; want the label by email?”

03 — Handoff

Your team joins mid-thread.

She'd rather exchange for a different size, so Raseel brings in Jonas with the full history, her order, and the policy it cited.

Handoff

Maya · Voice

Actually, could I swap it for a medium instead?

Let me bring in Jonas from the team to set that up.

Handing off · 09:44

JJonas · Support

Joins already briefed — nothing to ask twice.

Chat + call logOrder #2381Refunds §2Wants size M

04 — Resolution

Resolved. Every step on one record.

Chat, voice, and handoff land on a single timeline your team can search, audit, and learn from.

Resolution
MRMaya R.Resolved

Jonas here — a medium is reserved, and the return label is in your inbox.

That was fast. Thank you!

Total time
4m 12s
Total time
Channels
3
Channels
Repeats
0
Repeats
ChatVoiceHumanResolved

Product proof

Beautiful for customers.
Clear for your team.

RaseelOnline
Chat

Today · 09:41

Hi! Can I still return the jacket I bought six weeks ago?
Yes — returns are accepted within 60 days of delivery as long as the item is unworn with tags attached. Would you like me to start a return?Refund policyShipping guide
Start a returnTalk to a human

Voice · listening

Ask anything…
01Selection becomes context02Grounded answers, sources cited03Voice picks up mid-thread
Inbox3 open
  • MRMaya R.ChatReturn window for the jacket…AI replying
  • DKDaniel K.VoiceChange of shipping addressResolved
  • PSPriya S.ChatDiscount code not applyingOpen

Every conversation lands in one place — chat, voice, and everything Raseel handled on its way to a resolution.

04Every conversation, one inbox
app.raseel.ai
MRMaya R.Chat · OpenHanded to human
Maya R.09:38Hi! Can I still return the jacket I bought six weeks ago?
RaseelAI09:38Yes — returns are accepted within 60 days of delivery as long as the item is unworn with tags attached. Would you like me to start a return?Refund policy

Raseel looped in Jonas and handed over the full story — history, order details, and contact information.

Jonas · Support09:40Hi Maya, Jonas here. I can see the order — I'll email you a return label in a few minutes.
Maya R.09:41That was fast. Thank you!
Reply as Jonas…
The Raseel dashboard: an inbox thread where Raseel answers from the knowledge base and hands off to a human with full history.
05Knowledge your answers stand on
Knowledge4 sources
  • Refund & returns policyNotionSynced
  • Shipping guideHelp centerSynced
  • Onboarding FAQGoogle DocsSyncing
  • Warranty termsPDF uploadSynced

Channels

One thread.
Every channel.

Meet customers where they already are. Raseel carries identity and context between chat, voice, phone, and your support team.

KNOWLEDGEWEBSITECHATVOICEPHONERaseelHUMAN SUPPORTRESOLUTION

Installation

From zero to helpful in three small steps.

  1. 01

    Add your knowledge

    Connect your help center, docs, and policies. Raseel keeps them in sync and cites its sources.

  2. 02

    Make it yours

    Set the tone, colors, and greetings so the widget feels like part of your product—not a bolt-on.

  3. 03

    Paste one script

    Drop a single tag into your site. The widget goes live with chat and voice in minutes.

<script
        src="https://cdn.raseel.ai/widget.v1.js"
        data-workspace="acme"
        defer></script>
Widget live on your site — chat + voice enabled

Works with plain HTML, React, Next.js, or any JavaScript app.

Your customers are already asking. Be ready when they do.

Get startedTest your widgetTalk to us

No credit card required. Install in minutes.

The live demo runs on your own Organization ID — sign up first, then paste the ID from your dashboard to test your widget.